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Roo Central

Reconnect Your Banks

🤔 Why is this happening

  • your bank requires re-authorization every so often
  • the bank updates its login/security process
  • your bank triggers MFA (Multi-Factor Authentication)

Fix It Steps

If your bank disconnects:

  1. Go to Menu → Banks

Menu to Banks navigation

  1. Tap the name of the disconnected bank. It should have a red disconnected symbol next to it.

Disconnected bank icon

Banks list with disconnected bank

  1. Click on the Update Credentials button and sign in and complete along with any security steps (Multi-Factor Authentication, text code, etc.)

Update credentials screen

  1. Check back in a few minutes. If the red disconnect symbol is gone you know you are properly connected again.

Bank reconnected successfully

Common mistake

  • Most disconnects are solved with a quick reconnect and a short wait.
  • People assume syncing is broken permanently and stop using Roo.

Still stuck?

If your bank won’t connect after trying the steps above, reach out to support through and include:

  • your bank name
  • what error message you saw
  • whether you’re using Multi-Factor Authentication (yes/no)